Frequently Asked
Questions

Premium membership is available in flexible plans starting from $14.95 per week, with discounted monthly and quarterly options. Every plan includes unlimited messaging, advanced search filters, profile verification, priority customer support and an ad-free experience. You can cancel anytime - there are no lock-in contracts.

Absolutely. You can cancel your premium membership at any time from your account settings. Your premium features will remain active until the end of your current billing period. There are no cancellation fees and no hidden charges - we believe in transparent, fair billing.

Yes, you have full control over your profile visibility. You can use a display name instead of your real name, choose which photos are visible and adjust your privacy settings to control who can see your profile. You can also hide your profile from search results at any time and only message people you're interested in. Your personal email address, phone number and full name are never displayed on your public profile.

No. We do not sell, rent or share your personal information with third parties for marketing purposes. Your data is used strictly to operate the platform and improve your experience. We take Australian privacy laws seriously and comply with all applicable regulations. You can request a copy of your data or request its deletion at any time through your account settings or by contacting our privacy team.

Melbourne Hookups is a public platform, so it's possible - but you have several privacy options. You can use a display name, choose not to show your face in your main profile photo, and restrict visibility settings. We also offer a discreet mode for premium members that limits profile visibility to people you've already liked or messaged. Many members appreciate that seeing someone they know on the site simply means that person is also interested in casual dating - there's no stigma in being open about what you want.

Free members can send a limited number of introductory messages. Premium members enjoy unlimited messaging with anyone on the platform. Our chat interface is simple and straightforward - no complicated features, just direct, easy conversation tools. You can send text messages, share photos and see when someone was last online.

Yes and yes. You can block any member instantly - they won't be able to see your profile or contact you again. You can also report members for inappropriate behaviour, suspicious activity or policy violations. Our moderation team reviews every report within 24 hours and takes appropriate action, including permanent bans for serious violations.

We use a photo verification system to confirm that members are real. Verified users submit a real-time selfie, which our system compares against their profile photos. Profiles that pass verification receive a blue checkmark badge, so you can easily identify authentic members. Verification is optional but highly recommended - verified profiles receive significantly more attention and messages.

Report it immediately using the report button on the profile page. Our moderation team reviews each report and removes fake profiles promptly. We also use automated systems to detect suspicious activity, but member reports are one of our most effective tools for keeping the community genuine. Never engage with someone who asks for money, refuses to verify their identity or makes you uncomfortable - just report and block.

Melbourne Hookups is designed specifically for people living in or near Melbourne. Our member base is concentrated across Melbourne CBD, inner suburbs (St Kilda, Fitzroy, South Yarra, Richmond, Carlton, Southbank, Docklands) and surrounding areas. This local focus means every match is genuinely nearby - no long-distance frustrations or international profiles.

We cover all of Greater Melbourne and surrounding suburbs. Popular areas include Melbourne CBD, St Kilda, South Yarra, Fitzroy, Richmond, Carlton, Southbank, Docklands, Prahran, Brunswick, Collingwood, Northcote, Footscray and beyond. Our area-based search lets you filter members by suburb, so you can find people in your preferred neighbourhoods.

Yes - visitors are welcome. If you're travelling to Melbourne and looking to meet locals during your stay, you can create a profile and connect with members in the areas you'll be visiting. Just be upfront about your situation so everyone's on the same page.

Always meet in a public place for the first time - a busy cafe, bar or restaurant is ideal. Tell a friend where you're going and who you're meeting. Keep your phone charged and consider sharing your live location with someone you trust. Trust your instincts - if something feels off, it's always okay to leave. For more detailed safety advice, check out our comprehensive Safety Guide.

While our community is focused on casual dating and hookups, connections can naturally evolve. Many members are open to seeing where things go. The key is communicating honestly at every stage - if your feelings change, talk about it openly. Melbourne Hookups supports whatever kind of connection works for you, as long as everyone involved is on the same page.